Returns & Exchanges

At My Citron, we want you to love every piece you wear, which is why we offer a 30-day return window for all unwashed and unworn garments. If your fashion choice isn't quite right, our streamlined process ensures a quick and easy exchange or refund.

1

Initiate Your Request

Log into our returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the items in their original packaging with all Citron tags attached to ensure they are protected during transit.

3

Ship It Back

Print your prepaid shipping label from the portal and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned apparel, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing