Frequently Asked Questions
Everything you need to know about shopping with My Citron.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags still attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I ensure I am choosing the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
Which payment methods do you accept?
My Citron accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Where are My Citron garments manufactured?
We pride ourselves on ethical production. Our collections are designed in-house and manufactured in certified factories that adhere to fair labor practices and high-quality craftsmanship standards.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.